Returns and Refunds Policy

30 Day Free Return Policy
1. You are free to return all items within 30 days using our returns portal, you can arrange a collection of goods or drop off at a local parcel shop.
2. If a collection is arranged and fails due to the purchasers fault, the vendor will not be liable for costs to arrange recollection.
3. 30 days starts from the date of delivery.
4. All goods must be sealed, in original packaging, free from damage, not tampered with and be in resaleable condition to be eligible for refund.
5. We reserve the right to refuse refunds on goods failing to meet clauses in Clause 4 of this Policy.
6. We reserve the right to deduct the return charge from any eligible refund should Clause 4 be violated.
  1. Returned Goods
  2. a. The vendor reserves the right to charge a fee on goods returned for credit which are damaged or not in stock condition where notification has not been given by the purchaser of any damage to the goods when making any returns
  3. The purchaser has the right to cancel the order and return any goods ordered via this website within 14 days from the date of delivery without incurring any charges apart from the cost of carriage subject to the goods being returned in stock condition with no damage and the vendor will refund the purchase cost upon receipt of the goods. The purchaser shall unless otherwise stated be responsible for the cost of return of all goods to the vendor and the returned goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser. All items claimed to be faulty or damaged dispatched for return to the vendor more than 14 days from the date of delivery and found to contain no fault will not be subject to a refund and may be returned to the purchaser. In the event it becomes necessary to recover goods which are not faulty the costs of recovery shall be the responsibility of the purchaser. The vendor shall give a guarantee to refund to the purchaser full credit for any goods returned in stock condition provided they are dispatched for return within 7 working days of delivery which shall not affect the statutory rights of the consumer or purchaser under applicable consumer protection legislation which shall normally be laws or regulations in the Country of origin which for this web site shall be those of England or where superseded by those of the European Union
  4. No credit shall be allowed for goods until they have been received complete. A full credit including carriage costs shall be given by the vendor to the purchaser in the event that goods are faulty or damaged at the time of delivery and notice of fault or damage is given by the purchaser to the vendor within 7 days of delivery. A Full Credit will only be given on items dispatched for return within 7 Days from delivery where there are faults if such faults are not governed separately by a valid manufacturer’s warranty or under any other valid product warranty. The vendor will notify the purchaser of the existence of such warranties when contact is made with customer services
  5. Refused Shipments: Shipments returned marked refused will not result in refund and refusal of a shipment does not relieve the purchaser’s liability for paying any carriage charges incurred in the return of the goods to the vendor

The extent of the vendor liability to the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or by any customer of the purchaser and whether direct or indirect consequential or howsoever arising except where the parties to the transaction could have contemplated such a loss at the time of the contract

Refund Policy

1. Refunds on returned goods shall only be issued once the return is delivered back to the vendor and inspected for resaleable condition

2. Any damages during the return process the purchaser is liable for. Any goods returned that are not of resaleable condition are not eligible for refunds.